💬product
Customer Feedback Loop
Turn user feedback into shipped improvements every week.
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How it works
Most teams collect feedback and forget it. This template runs a weekly five-step loop (triage, categorize, respond, ship at least one, close the loop with the user) that turns feedback into a real improvement velocity instead of a bug-tracker graveyard.
What you get (5 tasks)
- Triage all incoming feedback (intercom, email, Twitter)high~30m#feedback
- Categorize: bug, feature request, confusion, praisemedium~20m#feedback
- Respond personally to every userhigh~30m
Even a one-liner. Silence is the worst signal.
#feedback - Ship at least one feedback-driven improvement this weekhigh#feedback
- Close the loop: tell the user when their request shippedhigh
Single most underrated retention move in SaaS.
#feedback
When to use this
- Solo founders or small product teams
- Building a habit of replying to every user
- Catching patterns in feedback (three users said X = ship X)
- Turning feedback into a growth loop via the close-the-loop step
Frequently asked
Ready to use it?
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